About Us

What We Do

The Palliative Pain and Symptom Management Consultation Program, Southwestern Ontario, provides service providers, in-home care agencies (South West Local Health Integration Network - Home and Community Care and contracted providers), long-term care homes, community support services and doctors, access to palliative pain and symptom management nurse consultant/educator providing consultation, education, mentorship and linkages to palliative care resources across the continuum of care.

Education and consultation to service providers offering end-of-life care sessions includes basic and advance palliative-care training consultation regarding pain and symptom management.

The Palliative Pain and Symptom Management consultant:

  • Assists service providers in the application of the Model to Guide Hospice Palliative Care, assessment tools and best practice guidelines
  • Offers consultation to service providers in person, by telephone, by video-conference, or through e-mail regarding care (e.g. assessment and management of pain and other symptoms)
  • Provides case-based education and mentoring for service providers
  • Helps build capacity amongst front line service providers in the delivery of palliative care
  • Links providers with specialized hospice palliative care resources.

The service does not provide direct client/patient assessment or care planning. As part of an education/coaching activity with a service provider a client/patient may be present, however, the service provider remains the one responsible for the care.

Who We Are

Nurse Educators:

The Palliative Pain & Symptom Management Consultation Program Nurse Educators for Southwestern Ontario serve the Erie St. Clair and South West Local Health Information Networks (LHINs):

  • Shannon Richard, RN, BScN, MClSc ~ Lambton and Kent Counties
  • Janette Byrne, RN, BScN, CHPCN(C) ~ London and Middlesex County
  • Kathleen Garant, RN, BHsc, BSN, CHPCN(C)
  • Liz Laird, RN, BScN, CHPCN(C) ~ Grey and Bruce Counties
  • Kelley Phillips, BSN, RN, CHPCN(C) ~ Windsor and Essex County
  • Kathy Ellis, RN, BScN, CHPCN(C) ~ Oxford and Elgin Counties
  • Judy White, RN, CHPCN(C), Diploma, Adult Education ~ Huron and Perth Counties

Role of Nurse Educators:

Nurse Educator Role Components and Expected Outcomes

Administrative Team:

  • Lisa Malbrecht, Director, Complex Care, Parkwood Institute, St Joseph´s Health Care, London, ON
  • Robert VanderHeyden, Coordinator, Parkwood Institute, St. Joseph´s Health Care, London, ON
  • Betty Tucker, Program Assistant, Palliative Pain & Symptom Management Consultation Program, Parkwood Institute, St. Joseph´s Health Care, London, ON
  • Karla Kane, Program Assistant, Palliative Pain & Symptom Management Consultation Program, Parkwood Institute, St. Joseph´s Health Care, London, ON

Learning Development Team:

  • Pat Hodgson, Logistics Management